How to fix Play Store Error rh-01 Solved. Play Store error rh-01 is one of the most common error this occurs when you are trying to access play store for downloading and installing a file, when we are trying to access it shows “Error while retrieving information from server.” This error occurs for many of the android smartphones. This is not a issue with device in fact it is a error retrieving information from server rh-01 that occurs in google store.
There are many ways to fix the rh-01 error google play, but we want to know the origin why the issue of rh 01 error play store has occurred. Inspite of the error information, the message info about the server issues occurs when the android device does not support the application that you are trying to install from the Google Play Store or your device may have that software installed in it.
Many of the users want to know why this google play error rh-01 has occurred, this may cause because of several reasons. In some cases we need to consider as the error message may be because of the mobile itself. Here are the following reasons for it.
- Device is older or older version of Android OS.
- Older Version of Play Store.
- 3d Party App Stopping Play Store.
- Update Your Device Software.
Best Methods To Fix Play Store error rh-01
Here are some of the best solutions that are provided to fix the google play store error rh-01, as this error may occur because of your device or because of the server, you can check with the below methods and solve the issue of rh 01 error google play by urself. What ever may be the reason you can get the solution for this error from us.
Set Correct Time and Date Settings Manually
In case if you get play store error retrieving information from server rh-01, first check your date and time as sometimes this error occurs because of timezone as it is not set correctly. If the device is providing the location that is not matched with your current location then the error may occur. Follow the instructions below to solve it.
- Go to Settings.
- Click on Date and Time Settings.
- Select Manual.
- Enter the Correct Date and Time
- Choose Time Zone Manually.
- Save the Changes.
- Restart Your Device.
Now when the device is restarted it should show the correct time zone, verify it and in case if the error of google play error rh 01 continues again then go for the next step.
Perform a Hard Reset
If you are getting the play store error rh-01 the you can go with hard resetting your device. But ensure that before dong hard reset simply take the back up of all your data. Once you are ready to do reset follow the below steps.
- Go to Settings.
- Select Backup and Reset.
- Tap on Factory Data Reset.
- Click on Reset Phone.
- Choose Erase All Data.
With this your device will be reset and it restarts with your OS. Now you can install all the applications again and start using them.
Clear Google Play Store Data and Cache
Other Method to fix error rh-01 is clearing google play store data and its cache. In this you need to clear google play store data and its complete cache, to do this follow the steps below.
- Go to Settings.
- Click on Manage Apps or Applications.
- Select Google Play Store in the list you can scroll down to get it.
- Click on the Google Play Store.
- Now Select Force Stop >> Clear Cache >> Clear Data.
- Go to Apps and do same steps for Google Play Services, Google Service Framework and Download Manager.
With this play store error rh 01 will be cleared. In many of the cases after clearing the google cache the google play rh-01 error will be solved. In case even after doing this if the error is not solved then you need to perform the next step.
Re-add Your Google Account
Once you are fed up with all the above steps then you need to re-add your google account to fix retrieving information from server RH-01 error in the play store. You need to follow the below troubleshooting steps to solve google play store error rh 01.
- Go to settings.
- Check for account section.
- Click on Google.
- Check for your account. Select your account and delete it.
- Restart your mobile.
- Re-add your google account.
Install Newer/Older Version of Google Play Services Manually Using APK file
If your are getting the google play error rh-01 you need to install the newer/older version of google play services manually on your smartphone. If you want to update your google play store you can’t do it automatically because you are getting the google play store error rh-01. In this type of situation if you want to update your google play store you need to update it manually by using the Apk file. Follow the below steps to update your google play services.
- First download newer or older version of Google Play Services Apk on your android mobile.
- Install the Apk file by double clicking on it.
- After installing, restart your device and check whether the retrieving information from server RH-01 still persists. Most of the cases you wont get the error again after doing this.
If the error persists again you need to visit the service centre, it indicates your device may be crashed. But in most of the cases once you update the Apk file and install it then the error does not exist.
Finally you can solve Play Store error rh-01 with all the above working methods, in case you have any queries regarding this simply comment below, we will solve it. If you like this post share in the social networking sites like fb and google plus. Visit Gudtechtricks for more information.