Netflix not working on Roku is one of the common issues on Netflix, mainly you encounter this error on the non-major operating systems like Roku operating system. Roku operating system is not well-known until you personally experience it or you are the tech geek when compared to the operating system like Android, Windows, and iOS.
If the rest of the applications are working, but only the Netflix is frozen then this might be because the data that is stored on your device needs to be refreshed or there might be no reason to encounter this issue at most times and after few minutes it goes away.
So, there might be some problem with your device or with your Netflix as if you have been dealing with the issue for hours. If you find difficulty in diagnosing the issue, then in this article on Netflix not working on roku, will provide the troubleshooting methods that help you to resolve the issue.
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How to Fix Netflix Not Working on Roku?
In this guide, we will provide you the basic troubleshooting methods that help you to fix the issue NetFlix not working on roku tv. Then follow the below-described methods on Netflix not working on roku to fix the issue on Netflix.
Check the Netflix Servers
First, it is recommended to check your application status rather than making any changes on your end. Sometimes there might the server issues or it might be down for the scheduled maintenance, then this might result in encountering the issue Netflix app not working on Roku.
Therefore, checking the Netflix status might save you time instead of trying ineffective solutions. Now, visit the dedicated status page to check the Netflix servers from their official site. This is the best troubleshooting method to perform if the problem is on their end.
Restart your Roku
After checking your Netflix server, if still, the error persists then restarting the Roku is the first thing that you have to do and it works often. To restart your Roku then you have performed the given below steps to do so.
- For at least 10 seconds, Turn off your Roku and unplug it from the power.
- Now, plug in the Roku.
- Then, turn your Roku on.
After, restarting the roku launch the Netflia app and check if the issue is resolved or not.
Reset your Internet Connection
Poor network connections be might be one of the reasons that cause the issue netflix won’t load on roku, as Netflix is one of the online streaming platforms that require a certain speed to enjoy its services without network problem. Therefore you need to check your network connection if it meets the required speed of 1.5mbps.
If you don’t know how to check your network speed. Simply run the test using Fast.com to check your network download speed and the current upload.
Then contact your network service provider for an upgrade if the above results show that your network connection is slower than your required speed or if you have found the network speed is more than 1.5mbps, then restart your router to refresh the link with your service provider.
Then perform another test on the network to check your network connection speed and if it is running properly after you have restarted your device. If still, the problem persists, then you can contact the internet service provider to fix your service.
Turn Off your VPN
Turn off your VPN, if you are running the VPN on your Roku device or on your router before accessing Netflix. When you are running the VPN services, then the platform is known to flagged down to access the restricted content in their region.
Netflix might face the issues, due to licensing issues, while you are accessing the movies or the TV shows that are not supposed to be available in their region. So, if your Netflix is not working on your device, then disable your VPN.
Update the Netflix and Roku
Netflix will releases the updates at the time for its application to fix the glitches and the errors if any and enhance the new features and will optimises the most of the devices. And also you need to check for the updates if you are owned the roku device. To updates the Netflix app follow the given below steps.
- From the home screen, open the settings on your Roku.
- Now, from there head to the “System” Tab and then select the “Software Update”.
- Finally, click on the “Check Now”. To update both the Netflix and the Roku to follow the on-screen prompts.
Once you updating the Neflix and Roku operating system, then head back to your netflix account and the check if the issue is fixed or not.
Reinstall the Netflix
If the updating the netflix doesn’t work for you then uninstall and reinstall the netflix on your Roku device. The Netflix installation files might get corrupted as the random errors that occur on the platform.
If this is one of the problem that encounters the error netflix not working on roku, then reinstalling the nettflix on the roku device might help you to fix the error. To do so follow the given below steps.
- On the Roku remote, press the Home button, on your device and open the streaming channels.
- From the list, find the Netflix and press on the “Ok” button on your remote.
- To delete the netfix the app, Select the “Remove Channel”.
Once, you have installed the Netflix app. head back to the Roku store and reinstall the Netflix app from there.
Contact the Netflix Service
If the none of the troubleshooting method works for you to fix the issue netflix app not working on roku, then you have to contact the Netflix’s customer service to let them know about your issue that you face on the Netflix.
let them know that you are using the Roku device and provide your account information to help then to address the problem faster.
Conclusion
The above provided any one of the above mentioned troubleshooting method will help you to resolve the issue Netflix not working on roku. If you have any doubts on Netflix not working on roku feel free to text us. Stay tuned for Gudtechtricks more updates.