When one enters WhatsApp daily, the common thing is that our social network is filled with messages, files and elements that are increasingly limiting storage on the platform and, in turn, in our cell phone. That is why the application creates a backup, to have a backup of all the content that browses in our app account.
With this, our chats, photos and videos that we have sent are saved in the cloud of google drive that we have coupled to our mobile device. However, sometimes it happens that, without knowing the reasons, the copy cannot be made.
on this note we will give you some clues why you can’t successfully run the backup on WhatsApp, and the respective solutions in each situation.
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Reasons why WhatsApp backup cannot be restored
1. Number and linked account
The WhatsApp page itself specifies that the first step to take is to verify that the same phone number and the same Google account with which the backup was created are being used. In case both are not on the same computer, there may be certain problems.
Similarly, if you are restoring an end-to-end encrypted backup, you need to monitor whether the correct passwords are being used on the system.
One of the most common cases why the backup process can get stuck is because Google Drive is full, or in other words, our Google account no longer has any more space in its cloud, so it is impossible to store any new section or renew the site assigned for these security files.
4. Android without Google
It may sound strange, but, there are cases where some users use their smartphone without Google services, which can immediately lead to this step by step not working.
5. Cell phone battery
This is possibly the most common case among the entire community, because if the battery is not sufficiently charged or if the equipment is not connected to a power source, the process will not be able to start correctly.
6. Internet connection
Finally, to ensure that the backups are carried out without any problem, your connection to the WiFi of your home or wherever you are must be stable and, in the best of cases, strong. Remember that the mobile data of your cell phone does not allow updating this section.